I am no longer actively involved in technical writing. The information provided here covers the services provided before 1 July 2017.
I assisted businesses improve their sales, customer service, and employee productivity and compliance by:
- analysing the information needs of customers and employees (the audience)
- structuring the required information so it is easily accessed and used
- accurately, clearly and concisely documenting the information using combinations of text, images, video and audio, depending on the content and audience
- making the information available to customers and employees through a website or intranet from desktop computers, smart phones and tablets
- establishing systems to ensure the information remains current and relevant
- providing user guides, quick start guides and online help, where appropriate.
Well structured and managed information improves:
- sales opportunities by providing customers with information about products and services
- customer satisfaction by allowing employees to respond quickly and accurately to enquiries
- employee productivity and efficiency
- compliance with policies and legislation.
Solutions are tailored to meet the organisation’s specific needs.
I worked with businesses to provide their customers and employees with accurate, clear and concise information, including:
- details of products and services
- business processes, procedures and policies.
The information was presented in the best form to meet the needs of their customers and employees, including:
- website and intranet
- smart phones and tablets
- manuals, guides and brochures.
See Examples of procedures (tasks or work instructions) to provide an idea of the work undertaken.